Returns and Exchange Due to the type of media we offer we can not offer returns. At the moment we do not offer exchanges on products since currently we only offer downloadable versions of our products. If you've received the wrong product by mistake, we will gladly send you the right item(s) free of charge. Privacy Policy We respect your privacy. We will not sell or give any information about you we've obtained for any reson. We do not engage in spam of any kind. The only times we will email you is if we are responding to a email you sent to us or if we have something urgent we need contact you with. We will never ask you for your personal information so never give it. Shipping Information Currently we only offer downloadable versions of our products so there is no shipping information at this time. This of course will change at the time of offering physical items. Legal Notice This web site, including all materials be it text, files, video, application, or audio, is our property. You may not redistrubute, sell, or use any of our properties without written permission from us. You may use our materials for your own personal educational use on one machine. You have the right to use any CDs, materials, or items legally obtained from us for non-commercial and personal use.  You may not use them for commercial use or the benefit of other parties unless otherwise noted.  Each item comes with a license file that goes into specific detail about what can or can not be done with that item. If you have any questions about the licenses of our products then please feel free to contact us. Customer Service If you have any questions, comments, or concerns please email us at support@ultimategameprogramming.com. We will try to respond to your email within 48 hours of receiving it. Depending on the nature of your questions or comments you might want to consider using our message forums instead of emailing us directly. (c) 2005 Ultimate Game Programming    Help | Community | Links | Contact